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Our normal business
operating hours are Monday-Saturday 9:00 AM to 6:00 PM.
Evening a
weekend appointments are available at overtime rates.
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We will do our best to
contact your client within 48 hours (during our normal work
week) of receipt of your fax or call.
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We will either be in
contact directly with your client by phone, or leave a
message in the event your client is not home or not
available at their work number (if given).
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We will perform any
work during normal business hours at our standard rate.
(9AM-6PM $75/hr/person)*
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We will do our very
best to accommodate your client AND YOU, as far as working
during normal business hours. If it is not possible to have
your client home during normal working hours, we WILL
perform any work after hours at the rates listed. If you
will not approve overtime hours rates, contact us
immediately after receiving our claims terms.**
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We will charge for
estimating as well as work performed, with a one hour
minimum.
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Parts, accessories,
and or any additional items needed to complete the job may
need to be purchased for some jobs. Any additional items
needed may require us leaving the client location
temporarily, to acquire. All parts and accessories will be
added to your invoice, as well as time away for
acquiring.
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Billing rates begin
with the time we leave our store to the time we
return.
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There will be a 1 hour
minimum charge for estimates only, in the event claim items
must be replaced. We will recommend replacement of any
pieces that we feel warrant it.
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No additional fee's
will be charged for mileage in the event we are taken out of
town to perform service work.
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There will be a
minimum of one hour charge, regardless of time involved, or
end result of your claim. (In the event our estimate cost is
not approved).
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Billing will be done
in 1/2 hour increments, after the first hour of
service.
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Your client will be
required to sign an agreement stating that they are
satisfied with the work that was performed.
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All invoices and
customer signed agreements will be faxed back to your
company after work has been completed.
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We will perform our
work as fast as possible for you and your client. We expect
to be paid in a similar fashion. Our terms are net on
receipt of invoice.
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Any claims not paid
within 10 normal days and received in our office on or
before the 15th normal day will result in delays or denial
of your next request for a claim. If this presents a problem
with your accounting department's pay periods, please notify
us immediately. Otherwise, 1st time late payments will
require pre-payment of all future claims before work will be
performed again, and/or receive the above mentioned results.
We reserve the right to invoice your customer for unpaid
amounts, or turn over for collection to Dun and Bradstreet.
This WILL affect your credit rating.
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LEGAL FEE'S: In
the event legal proceedings are instituted by Pathma
Furniture to collect any sums due it from
customer, customer agrees to pay reasonable attorney fees
and any and all court costs incurred by us.
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PAST DUE
ACCOUNTS: All accounts not paid in full and received in
our office on the 15th normal day after our invoice date
will receive finance charges of 18% annual or 1.5% per month
at the beginning of each month. No refunds for interest
charges apply.
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COLLECTIONS: In
the event your account goes past 30 days, Pathma Furniture reserves the right to turn your account
over to Dun and Bradstreet for collection.
* Standard business hour
rates: $75.00/ person/hour
** Overtime
business hour rates: $150.00/person/hour (after 6:00 pm or
weekends)
